Privacy Policy

1. Who we are

Discover the Difference provides workplace inclusion consultancy, training, facilitation and related support focused on neuroinclusion, diversity, equity and inclusion, menopause at work, manager confidence, retention and inclusive workplace practice.

For questions about this policy or how we handle personal information, contact us at hello@discoverthedifference.uk.

2. What this policy covers

This policy applies to personal information collected through this website, by email, through enquiry conversations, and during the early stages of discussing or delivering our services.

Where we work with an organisation under a proposal, contract, data processing agreement or statement of work, that agreement may include additional terms about confidentiality, data protection, project records and responsibilities.

3. Personal information we may collect

• Contact information: name, job title, organisation, email address, phone number and LinkedIn profile or similar professional details if provided.
• Enquiry information: details you choose to share when asking about consultancy, training, speaking, workshops, audits, reviews or partnership opportunities.
• Client and project information: information shared for proposals, project planning, delivery, workshops, reviews, action plans, feedback and follow-up.
• Administrative information: booking details, correspondence, contracts, invoices, payment records and supplier information.
• Website information: basic technical information such as IP address, browser type, device information and website usage data where this is provided by hosting, security or analytics tools.
• Marketing preferences: whether you have asked to receive updates or whether you have opted out.

4. Sensitive information

Our work can involve sensitive workplace topics, including neurodivergence, disability, menopause, perimenopause, health, wellbeing, workplace adjustments, employee experience, discrimination, inclusion concerns and organisational culture.

Please do not send sensitive personal information through the website unless it is necessary for your enquiry. Where sensitive information is shared as part of client work, we will handle it carefully, limit access to those who need it, and agree the appropriate scope and safeguards with the client organisation.

Where UK data protection law treats information as special category data, we will only process it where there is a lawful basis and an appropriate additional condition or safeguard.

5. How we use personal information

• To respond to enquiries and communicate with prospective, current and past clients.
• To prepare proposals, quotes, project plans, workshop outlines and follow-up materials.
• To deliver consultancy, training, speaking, facilitation, reviews, audits and related services.
• To manage client relationships, administration, finance, invoicing and record keeping.
• To improve our services, resources, website and client experience.
• To send relevant updates where permitted, and to respect opt-out requests.
• To comply with legal, regulatory, accounting, tax, contractual and professional obligations.
• To protect rights, safety, confidentiality and security.

6. Lawful bases for using information

Depending on the context, we may rely on one or more of the following lawful bases under UK data protection law:

• Contract: where processing is needed to take steps before entering into a contract or to deliver agreed services.
• Legitimate interests: where processing is necessary for running and developing our services, responding to organisational enquiries, managing client relationships and protecting our business, provided those interests are not overridden by individual rights and freedoms.
• Legal obligation: where processing is needed for legal, tax, accounting or regulatory requirements.
• Consent: where we ask for consent for a specific activity, such as certain marketing, testimonials or optional use of sensitive information.

7. Sharing information

We do not sell personal information.

We may share information with trusted service providers and professional advisers where necessary to run our work, including website hosting, email, cloud storage, document management, accounting, payment, legal, insurance, IT support and project delivery tools.

Where we work with associates, facilitators or specialist partners, we will only share information needed for the agreed work and will take reasonable steps to protect confidentiality.

We may also share information where required by law, where needed to protect rights or safety, or where you have asked us to do so.

8. International transfers

Some service providers may process information outside the UK. Where this happens, we take reasonable steps to ensure appropriate safeguards are in place, such as adequacy regulations, contractual protections or other lawful transfer mechanisms.

9. How we protect information

We use reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse or disclosure. These measures may include access controls, secure storage, password protection, limited sharing and careful handling of sensitive project information.

10. How long we keep information

We keep personal information only for as long as needed for the purpose it was collected and for any related legal, accounting, tax, contractual or legitimate business requirements.

Type of information	Typical retention approach
General enquiries	Usually up to 24 months unless the enquiry becomes an active client relationship or there is a clear reason to keep it longer.
Client project and contract records	Usually up to 7 years where needed for legal, tax, accounting, insurance or contractual purposes.
Workshop notes, feedback and project materials	Kept only for as long as needed for the agreed work, evaluation, follow-up or legitimate learning, unless a different period is agreed.
Marketing preferences	Kept for as long as needed to manage subscriptions and opt-outs.

11. Your rights

Depending on the circumstances, you may have the right to:

• ask for access to your personal information;
• ask us to correct inaccurate or incomplete information;
• ask us to delete information;
• ask us to restrict how information is used;
• object to certain types of processing;
• ask for information to be transferred where data portability applies;
• withdraw consent where we rely on consent.

To exercise your rights, email hello@discoverthedifference.uk. We may need to confirm your identity before responding.

12. Complaints

If you are unhappy with how we handle personal information, please contact us first so we can try to resolve the issue. You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

13. Changes to this policy

We may update this policy as our services, systems or legal obligations change. The latest version will be published on this page.